FAQ

I would like to receive an example, do I need to pay?

No! You can send us an email, of send a message on Facebook. We will make an example free of charge. We hope you will like the result and will buy the product, but you don’t have to!

What countries do you ship to?

We ship to all countries in the world. We have 2 fulfilment centers. 1 in Houston, Texas, US and 1 in Frankfurt, Germany. Therefore, shipping to the US and the EU is quick and you can expect to receive your order between 3 and 5 days after it ships. We will produce your order in 2/3 business days, so in general you will receive you order in 5-8 days.

If you you live outside the EU or US, delivery can take up to 3 to 4 weeks.

What kind of materials do you use?

We use different materials for our products. All our products won’t give you an allergic reaction. If you have a severe nickel allergy we advice you to buy the sterling silver variants.

  • Both the chain and charm are made out of .925 sterling silver if you order the sterling silver variants. This means that 92.5% of the material is pure silver and these are also hallmarked.
  • We also order a lower priced silver plated variant, that is made of white brass and silver plated.
  • There are also a few stainless steel pieces, for these we are using 316L chirurgical steel. This high quality steel ensures years of shine without any cleaning.

Can you make this in gold?

We can make these pieces in pure gold as well. Because the price of gold is high we first have to design the charm before we can give a quote. Please get in touch with the support team if you are interested. For a charm (without chain), you can expect a price between $150 – $200.

How do I care for my jewelry?

To make sure your jewelry is always ready to shine, these tips can help you to prevent your jewelry from tarnishing and becoming dull.

  • Don’t wear jewelry when you’re sleeping.
  • You’re swimming or taking a shower or a batch.
  • You’re cleaning or working out since cleaning products can damage your jewelry or you might get it entangled somewhere, so you can put on cleaning gloves to protect your rings, or take off any jewelry you wear and store it safely.
  • Something else that has impact on the polishing and can make your silver tarnish faster: all kinds of soap, lotion, sunscreen, perfume, make up and hairspray. Since they contain chemicals that can be harmful to your jewelry. So when you are getting dressed it is best to first put on everything make up , body lotion or whatever, perfume, clothes and than jewelry as your last finishing touch!
  • When you are not wearing your silver jewelry, it is best to keep it in a closed box, away from (sun)light and air. You can use the box we send with your order.

Why is my jewelry turning black?

Tarnish is a thin layer of corrosion that develops on metals like (sterling) silver and copper as their outermost layer undergoes a chemical reaction. Oxygen, airborne pollutants, dust and moisture are the main causes for tarnished jewelry. When jewelry gets tarnished / oxidized the metal often looks dull, gray or it looks like it has a black film / coating / patina, which can really reduce the beauty of your jewelry.

You can clean your jewelry gently with some water and a soft cloth in order to remove skin oils, dust, makeup,… after each wear, it will really help prevent the forming of tarnish on your jewelry. Just make sure that the jewelry is really dry before storing it in your jewelry box.